Madis Coffee App FAQ's
Frequently Asked Questions - Madis Coffee App
1. How do I connect my loyalty account to the app? To connect your loyalty account, create an app account using the same email you provided for the in-store loyalty program. If the email is misspelled and your account doesn't link, email marketing@madiscoffee.com with [Loyalty Program Email Error: Madis Coffee App].
2. How can I leave feedback about the app? The feedback option in the app is currently disabled. For feedback, email marketing@madiscoffee.com with [Feedback: Madis Coffee App]. Include any error messages in your email.
3. How do I edit my name, email, or phone number in the app? Navigate to Profile > Edit Profile to change your name, email, or phone number. Changes will also update your loyalty account settings.
4. How do I change my password or email notification settings for the loyalty program? To change your password, visit https://madiscafe.foodtecsolutions.com/ordering/login?target=%2Fhome, click the three lines in the top right, go to Profile, and select Change Password. To modify email subscription settings, visit https://madiscafe.foodtecsolutions.com/ordering/loyalty and sign in.
5. How do I view my order history? To view your last 10 orders, go to Profile > Order History.
6. What should I do if the checkout process is not working? For checkout issues, contact marketing@madiscoffee.com with [Checkout Error: Madis Coffee App].
7. How do I redeem rewards and offers? Rewards and offers are currently viewable but not redeemable in the app. Rewards can be redeemed in-store, and you'll receive an email reminder when you have a reward.
8. Can I customize my order in the app? Yes, tap on an item and use the customization options. Your choices will be saved once you add the item to your cart.
9. What should I do if I encounter a glitch or error in the app? For glitches or errors, email marketing@madiscoffee.com with [Glitch: Madis Coffee App], including details and screenshots.
10. Is my payment information secure? Yes, your payment information is secure. We use Stripe as our third-party payment provider. Learn more at https://stripe.com/docs/security.
11. Are there exclusive app-only offers and discounts? Exclusive app-only offers and discounts will be introduced in the second version of the app.
12. How do I find the nearest Madis Coffee location? Currently, there is only one Madis Coffee location available for pickup, which you'll see during checkout.
13. Can I schedule my coffee orders in advance? Currently, you cannot schedule orders. You can only pick them up after ordering ahead.
14. What if my order is wrong or an item is missing? If your order is wrong or an item is missing, contact marketing@madiscoffee.com with [Missing Item: Madis Coffee App] or [Wrong Order: Madis Coffee App].
15. How do I update the app to the latest version? To update, search for Madis Coffee App in the App Store and tap 'Update'. If this option isn't available, you have the latest version.